Competency-Based Adaptive Service Management in Private Companies During the Digital Era. Distingsi: Journal of Digital Society, [S. l.], v. 3, n. 1, p. 1–9, 2024. Disponível em: https://jurnal.panengeninsani.com/index.php/djods/article/view/40. Acesso em: 5 mar. 2026.