Analisis Sentimen Masyarakat terhadap Program Listrik Desa di Media Sosial Instagram Sebagai Implementasi Pelayanan Publik
Keywords:
sentimentanalysis, Instagram, Village Electricity, public serviceAbstract
Abstrak
Penelitian ini menganalisis sentimen publik terhadap Program Listrik Desa sebagai salah satu bentuk pelayanan publik melalui komentar pengguna di Instagram. Data dikumpulkan menggunakan teknik web scraping dan diolah melalui tahapan text preprocessing sebelum dianalisis menggunakan model IndoBERT untuk klasifikasi sentimen positif, negatif, dan netral. Hasil penelitian menunjukkan bahwa sentimen negatif merupakan kategori yang paling dominan, mencerminkan ketidakpuasan publik terhadap responsivitas, kualitas layanan, dan pelaksanaan program tersebut. Sentimen positif yang muncul mengindikasikan bahwa sebagian masyarakat merasakan manfaat dari program ini dalam meningkatkan akses terhadap energi. Temuan ini menegaskan pentingnya peningkatan komunikasi publik dan kualitas layanan guna memperkuat kepercayaan masyarakat terhadap Program Listrik Desa.
Kata kunci: Analisis Sentimen, Instagram, Listrik Desa Pelayanan Publik
References
Arsi, M., & Waluyo, A. (2021). Analisis Sentimen Wacana Pemindahan Ibu Kota Indonesia Menggunakan Algoritma Support Vector Machine (SVM). Jurnal Informatika dan Sistem Informasi, 7(2), 145–153.
Budiman, R., Santoso, D., & Rahmawati, N. (2024). Analisis Sentimen Publik pada Media Sosial Twitter Terhadap Tiket.com Menggunakan Algoritma Klasifikasi. Jurnal Teknologi Informasi dan Komputer, 12(1), 33–41.
Goffman, E. (1959). The Presentation of Self in Everyday Life. New York: Anchor Books.
Liu, B. F., & Horsley, J. S. (2007). The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector. Journal of Public Relations Research, 19(4), 377–393.
McQuail, D. (2010). McQuail’s Mass Communication Theory (6th ed.). London: Sage Publications.
Mead, G. H. (1934). Mind, Self, and Society: From the Standpoint of a Social Behaviorist. Chicago: University of Chicago Press
Mergel, I. (2013). A framework for interpreting social media interactions in the public sector. Government Information Quarterly, 30(4), 327–334.
Tambunan, H. (2020). Komunikasi Pemerintah dalam Pembangunan Infrastruktur Pedesaan. Jurnal Administrasi Publik Indonesia, 6(1), 45–57.
Asropi. (2008). Budaya Inovasi Dan Reformasi Birokrasi. Jurnal Ilmu Administrasi, 5(3), 265–275.
https://www.stialanbandung.ac.id/jia/index.php/jia/article/view/451/423 Astuti, R. S., Warsono, H., & Abd Rachim. (2020). Collaborative Governance Dalam
Perspektif Adminstrasi Publik (T. D. Press, Ed.). Universitas Diponegoro Press. Bianchi, C., & Nasi, G. (2021). Implementing collaborative governance: models,
experiences, and challenges. Public Management Review, 23(1), 1–9. https://www.researchgate.net/publication/351803656_Implementing_collaborat ive_governance_models_experiences_and_challenges
Bingham, L. B. (2011). The Next Generation of Administrative Law: Building the Legal Infrastructure for Collaborative Governance. Wisconsin Law Review, 2(2), 297– 356.
Brinkerhoff, D. W. (1999). Exploring State–Civil Society Collaboration: Policy Partnerships in Developing Countries. Nonprofit and Voluntary Sector Quarterly, 28(1), 59–86. https://journals.sagepub.com/doi/10.1177/089976409902801S01
Denhardt, R. B., & Denhardt, J. V. (2003). The New Public Service: An Approach to Reform. International Review of Public Administration, Taylor & Francis Journals, 8(1), 3–10. https://ideas.repec.org/a/taf/rrpaxx/v8y2003i1p3-10.html
Dewi, N. L. Y. (2019). Dinamika Collaborative Governance Dalam Studi Kebijakan Publik.
Jurnal Ilmiah Dinamika Sosial, 3(2), 200. https://doi.org/10.38043/jids.v3i2.2188 DuPraw, M. E., Brennan, B. V, & Placht, M. T. (2013). Research Articles: Case Study:
Collaborative Governance as a Tool for Natural Resource Management in China and the United States. Environmental Practice, 15(3), 228–239. https://doi.org/10.1017/S1466046613000240
Emerson, K., Nabatchi, T., & Balogh, S. (2012). An Integrative Framework for Collaborative Governance. Journal of Public Administration Research and Theory, 22(1), 1–29.https://academic.oup.com/jpart/article abstract/22/1/1/944908?redirectedFrom=fulltext
Getha-Taylor, H., Grayer, M. J., Kempf, R. J., & O’Leary, R. (2018). Collaborating in the Absence of Trust? What Collaborative Governance Theory and Practice Can Learn From the Literatures of Conflict Resolution, Psychology, and Law. The American Review of Public Administration, 49(1), 51–64. https://www.researchgate.net/publication/325272513_Collaborating_in_the_Ab sence_of_Trust_What_Collaborative_Governance_Theory_and_Practice_Can_Le arn_From_the_Literatures_of_Conflict_Resolution_Psychology_and_Law
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative Data Analysis A Methods Sourcebook (3rd ed.). SAGE Publications Inc. https://books.google.co.id/books/about/Qualitative_Data_Analysis.html?hl=id& id=3CNrUbTu6CsC&redir_esc=y
Noor, M., Suaedi, F., & Mardiyanta, A. (2022). Collaborative Governance Suatu Tinjauan Teoritis dan Praktik. Bildung. universitas Airlangga.
Rahman, M. R. T., Simarmata, K., Pradipta, G., Farida, L. R., & Nurhasanah, Y. (2022). Political Ecology And Good Governance: Discourse On Multi-Stakeholder Engagement In Achieving Sustainable Development Through PT Cikarang Listrindo Tbk PLGTU Jababeka’s Corporate Social Responsibility Program. CosmoGov, 8(1), 64. https://doi.org/10.24198/cosmogov.v8i1.39573
Rohayatin, T., AS, Z. A., & Ristala, H. (2023). The Smart City Implementation and Development Model in Realizing Bureaucratic Reform in the Local Government of Cimahi City. Khazanah Sosial, 5(4), 624–635. https://journal.uinsgd.ac.id/index.php/ks/article/view/30523/10062
Samin, R. (2011). Reformasi Birokrasi. Jurnal Fisip Umrah, 2(2), 172–182. https://scholar.google.com/citations?view_op=view_citation&hl=id&user=Qs_o 7pUAAAAJ&citation_for_view=Qs_o7pUAAAAJ:u5HHmVD_uO8C
Suhendra, A., & Ginting, A. H. (2018). Kebijakan Pemerintah Dalam Membangun Smart City di Kota Medan. Jurnal Inovasi Kebijakan Matra Pembaharuan, 2(3), 185–195. https://www.researchgate.net/publication/329619495_Kebijakan_Pemerintah_D aerah_dalam_Membangun_Smart_City_di_Kota_Medan
Thoha, M. (2000). Reformasi Birokrasi Publik Pasca Orde Baru: Perubahan tanpa “Grand Design.” Jurnal Ilmu Sosial Dan Ilmu Politik Universitas Gadjah Mada, 4(1), 79–91. https://doi.org/https://doi.org/10.22146/jsp.11126
